Summary

                                                                            

 

Currently looking for a Sr Analyst, IT Project Manager/Program Management, Infrastructure Management, IT Compliance/Governance, Client Success and/or Service Delivery role. Contract or Direct Hire.

About Me

Professional Bio

 

Hi, I’m Shannon! I’m passionate about driving client success, continuously improving processes, and fostering team collaboration. Whether I’m onboarding a new client or managing a complex program of 100+ projects, my focus is always on delivering value and creating a positive impact. Let’s connect and build something exceptional together!

Skills

 

  • ServiceNow
  • SharePoint
  • Teams
  • Webex
  • MS Project
  • MS Office
  • Salesforce
  • Proficiency in Word, Excel, and PowerPoint,
  • Working knowledge of Jira and Confluence.

 

Hobbies

 

When I’m not working, I enjoy learning new technologies, playing strategic Euro-style worker placement board games, working out to Apple Fitness and visiting Disney World.

 

Frequently Asked Questions

Education?

High School Diploma and some college.

History?

I spent several years as a Senior Network Engineer at Verizon and Citi before transitioning into Governance, Risk, and Compliance at Fujitsu. At Alorica, I took on multiple roles, including Engineering Manager, IT Project/Program Manager, and Client Success Manager, over project implementation and design."

What is the last book you read?

The PMBOK ver 7.  When I took the PMP exam, it was based on version 6 so I wanted to catch up with the latest version.

What are you currently learning?
  • American Sign Language
  • Jira and Confluence
  • Engineering AI prompts for advanced Excel formulas and functions.

Contact Me 

Contact me for full and/or part time roles in the North Dallas area (Plano, Frisco, McKinney - Texas).

Looking for Sr Analyst, IT Project Manager/Program Management, Infrastructure Management, IT Compliance/Governance, Client Success and/or Service Delivery positions.

Location

McKinney, Texas, United States

LinkedIn Profile

Shannon Pendergrass | LinkedIn

Email:

ShannonPendergrassITPM@gmail.com